Call Center
Global Support Solutions
Call Center Scales Operations 10x with Remote Agents
€360K/year
Saved
64 Agents
Team Size
3 months
Timeline
Challenge
Global Support Solutions needed to scale operations for seasonal peaks and new contracts.
Solution
We sourced 64 trained and ready remote call center agents.
Results
800% Increase
Agent Scaling
From 8 to 64 agents
45%
Cost Reduction
€360K saved
90% Better
Response Time
Under 30 seconds
4.9/5
Client Satisfaction
Improved service quality